Returns & Freshness Guarantee at Chiswick Florist

Our Fresh Flowers Guarantee in Chiswick

At Chiswick Florist, your satisfaction is at the heart of everything we do. As a trusted local florist serving Chiswick's households and businesses, we are committed to delivering only the freshest flowers. Our promise is to ensure that every bouquet and arrangement arrives vibrant and beautiful, backed by our Fresh Flowers Guarantee for Chiswick customers.

Damaged on Arrival Policy

While we take great care to expertly package and deliver your flowers, we acknowledge that accidents can occasionally occur during transit. If your flowers or arrangements are damaged on arrival, please let us know as soon as possible after receiving your order. To help us resolve the issue swiftly, we kindly request that you:

• Report any visible damage within 24 hours of delivery for assessment.
• Provide photos of the damaged flowers and packaging, as this helps us verify and improve our service.

Once verified, we will arrange a prompt replacement or discuss other suitable resolutions to bring you complete satisfaction.

Freshness Window

Your floral gift should be enjoyed at its finest. We guarantee that our flowers are freshly sourced and expertly arranged. Under normal care and conditions, your flowers should remain fresh and vibrant for a minimum of 5 days from delivery. If your blooms do not meet this standard of freshness, please contact us promptly. We appreciate your feedback and will do our utmost to make things right, guided by our reputation as Chiswick’s favourite local florist.

Refund and Replacement Options

If for any reason your order does not meet your expectations—whether due to damage, freshness issues, or a rare error with your arrangement—we are here to help. Depending on your situation and preference, we offer the following options:

• Replacement: We can deliver a fresh arrangement as soon as possible, at no extra cost.
• Refund: Where appropriate, we can issue either a full or partial refund to your original payment method.

To initiate a refund or replacement, please contact our team with your order details and supporting information such as photos where possible. Our goal is to resolve all requests swiftly and courteously.

How to Make a Complaint

Your feedback is important in helping us maintain our high standards as a beloved Chiswick florist. If you wish to make a complaint or feel any aspect of our service has fallen short, our process ensures every customer is listened to:

• Contact us with the details of your complaint, including what happened and your order reference.
• We handle every complaint personally and aim to acknowledge all concerns within one working day.
• An experienced member of our team will investigate the issue and offer a fair solution, whether that’s a replacement, refund, or another outcome you’re satisfied with.

We appreciate your trust and always strive to exceed expectations for every Chiswick household and business we serve.

Your Trusted Chiswick Florist

Chiswick Florist is proud to be the florist of choice for our local community. Whether delivering to homes, offices, or local venues, we stand by our commitment to quality, service, and the freshest flowers. Thank you for choosing us for your flower delivery needs in Chiswick.