These Terms and Conditions apply to all purchases and deliveries conducted via the Chiswick Florist website, covering online flower delivery orders within Chiswick and its surrounding areas. Please read these Terms carefully before completing a purchase. By placing an order on our site, you agree to be bound by these Terms and Conditions.
Chiswick Florist operates as an online flower delivery service based in Chiswick, Greater London. From vibrant hand-tied bouquets to elegant arrangements, our products are crafted to bring joy across Chiswick and neighbouring locations. These Terms govern both the online order process and the delivery of our floral products.
Our online flower delivery services are available to customers in Chiswick and the surrounding areas, including but not limited to Gunnersbury, Bedford Park, Turnham Green, Acton Lane, and parts of West London. Please ensure your delivery address falls within our service zone before placing an order.
To purchase flowers from Chiswick Florist for delivery in Chiswick or its vicinity, browse our online shop, select your items, and add them to your basket. After confirming your selection, proceed to checkout, where you will be asked to provide accurate delivery information, any special instructions, and required personal contact details. Completion of an order requires the submission of all requested information and successful payment confirmation.
All orders are subject to availability. In the rare event that a selected bouquet or flower is unavailable, we will contact you to discuss alternatives or offer a refund. Your order constitutes an offer to buy, which we may accept at our discretion. Our acceptance is confirmed once you receive an order confirmation email.
Once your order has been placed, you will receive an on-screen confirmation and a confirmation email summarising your chosen products, delivery details, and an estimated delivery window. Please review these details carefully and contact us immediately if you notice any inaccuracies.
We endeavour to ensure all product descriptions, images, and prices displayed on the Chiswick Florist website are accurate and up to date. Please note, as flowers are a natural product, arrangements may vary slightly in appearance from their online representations. Where substitutions are necessary due to seasonal availability or stock shortages, replacements will be of equal or greater value and style without altering the overall theme of your chosen design.
All prices are listed in pounds sterling (£) and include applicable VAT. Prices may be subject to change at any time, but changes will not affect orders already confirmed. The total price inclusive of delivery charges (if applicable) will be displayed at checkout before you confirm your purchase.
Payment for your flower delivery order in Chiswick must be made in full at the time of placing your order. We accept most major credit and debit cards, along with other payment methods as indicated at checkout. Payment processing is handled securely using industry-standard encryption for your protection.
Chiswick Florist offers delivery within Chiswick and surrounding areas as specified on our website. Our typical delivery times are within the agreed date and time slot selected at checkout; however, we cannot always guarantee delivery at a precise hour. If your requested delivery location is outside our zone, your order may be declined or delayed, and you will be notified accordingly.
Please ensure someone is available to accept the delivery at the given address. If no one is present, our drivers may leave the flowers with a neighbour, in a safe place, or return them to our shop depending on the circumstances, at our discretion. You will be notified of any alternative arrangements made. We cannot accept liability for delayed or failed deliveries where the address information provided was incomplete or incorrect.
We will do our best to accommodate specific delivery instructions or floral preferences, but we cannot guarantee fulfillment of all special requests. If your request cannot be met, we will contact you to discuss alternative possibilities.
You may cancel or amend your flower delivery order at any time up to 24 hours before the scheduled delivery date by contacting us. Cancellations or significant amendments requested less than 24 hours before delivery may not be possible if your order has already been prepared or is out for delivery; in such cases, refunds may be limited.
If you need to make a change to the recipient’s address or delivery date, please inform us as early as possible. We will confirm if your requested amendments can be accommodated. Chiswick Florist reserves the right to cancel your order or any part thereof if products become unavailable, if there are issues with payment, or if delivery cannot be made due to force majeure events. In such cases, you will receive a full or proportional refund.
Because flowers are perishable, we do not routinely accept returns. If you are dissatisfied with the quality or condition of your Chiswick Florist delivery, please notify us within 24 hours of delivery, providing photographic evidence where possible. We will review your case and, where appropriate, offer a replacement or a refund at our discretion.
Refunds will be processed using the original payment method within a reasonable time frame. Claims made more than 24 hours after delivery may not be eligible for a refund or replacement unless mandated by statutory rights.
Chiswick Florist is committed to delivering online flower orders to Chiswick and surrounding areas professionally and reliably. However, our liability for loss or damage from the use of our products or late/non-delivery is limited as follows:
By placing an order with Chiswick Florist, you agree to:
All customer data collected during the ordering process is processed in accordance with UK data protection laws and our Privacy Policy. We use your information solely to process orders, arrange delivery, and communicate with you regarding your order. Your details will never be sold or disclosed to third parties except where required by law.
All images, design, and content displayed on the Chiswick Florist website are protected by copyright and other intellectual property laws. Use of our content without written permission is strictly prohibited.
These Terms and Conditions, and any contracts entered into as a result of using our online flower delivery service, are governed by the laws of England and Wales. Any disputes or claims arising shall be subject to the exclusive jurisdiction of the English courts.
Chiswick Florist reserves the right to update or revise these Terms and Conditions at any time. Any changes will be effective upon posting to our website. Customers are encouraged to review the Terms before each purchase. Continued use of our online service indicates acceptance of the latest Terms.
If you have any questions about these Terms, our online flower delivery process in Chiswick, or your customer rights, please use our contact form, or refer to our shop’s Contact page for assistance.
These e-commerce Terms & Conditions apply to all customers ordering online flower delivery to Chiswick and all serviceable surrounding areas, regardless of the method of order placement or payment used.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chiswick, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chiswick.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
